Scan states reference

When door staff scan a guest’s QR code, the system validates the ticket, the check-in time window, door capacity, and ticket tier. The result is returned as a scan state, shown on the Scanner screen by a specific color so you can act quickly.

This page is the authoritative reference for every state. Other guide pages link back here when they need to explain a state in detail.

Color legend

Color	Meaning	What you should do
🟢 Green	Success	Admit the guest; print badge if needed.
🟡 Yellow	Soft warning	Check details before deciding.
🔵 Blue	Automatic status change	Guest was checked out; next scan checks them back in.
🟠 Amber	Temporary / configuration issue	Wait, switch doors, or contact the organizer.
🔴 Red	Entry denied	Do not admit; direct the guest to support.

Full scan states table

State	Color	Meaning	Staff action
Success	🟢 Green	Valid ticket, within window, door has space and tier matches.	Guest checked in. Shows name, email, tier and a badge-print button if available.
Already checked in	🟡 Yellow	Guest has an active check-in and no check-out.	Show previous check-in time + door. Do not admit again unless policy allows.
Auto checked out (re-entry)	🔵 Blue	Event allows check-out and the rescan happens within the configured check-out window; the rescan checked the guest out (re-entry enabled). If the rescan is outside the check-out window, the screen shows 🟡 Yellow “Already checked in”.	Guest is now checked out; the next scan checks them back in. See Re-entry & check-out.
Invalid QR	🔴 Red	QR not found in system.	Verify the guest has the correct ticket; use manual lookup if they have an account.
Invalid ticket	🔴 Red	Ticket expired or revoked.	Do not admit; direct the guest to support/organizer.
Ticket tier not allowed at this door	🔴 Red	Guest ticket tier not allowed at this door. Tier access is configured in the doors section.	Direct the guest to an allowed door. Tier access is configured under Manage doors.
Door inactive	🔴 Red	Door deactivated.	Switch the scanner to an active door.
Door full	🔴 Red	Door capacity reached.	Direct guests to another door or wait for check-outs.
Check-in closed	🟠 Amber	Current time is after the check-in end.	Ask the organizer to extend the window.
Check-in not open yet	🟠 Amber	Current time is before the check-in start.	Ask guests to wait until opening time.
Event inactive	🟠 Amber	Event deactivated.	Contact the organizer.
Day not enabled (multi-day event)	🟠 Amber	A daily schedule exists but today is not an enabled day.	Check the schedule with the organizer.
Queued locally (offline)	🟢 Green with an amber Offline badge	Scanner offline, check-in cached for later sync — the full guest card still shows.	Reassure the guest; it will sync automatically when back online.
Network error	🔴 Red	Transient network failure, cannot reach the system.	Retry; if persistent, scans queue locally.

Note

Amber states are usually temporary or configuration issues — you can often handle them on the spot or wait a moment. Red states require your intervention or redirecting the guest elsewhere.

Check-out states table

When you scan to check a guest out (exit), the system checks that the event has check-out enabled, that the current time is within the check-out window, and (for multi-day events) that today is an enabled day. The table below lists the four results.

Check-out state	Color	Meaning	Staff action
Check-out success	🟢 Green	Guest has an active check-in, the event allows check-out, and the window is open.	Guest is checked out. Shows the check-out time; the next scan checks them back in (if re-entry is allowed).
Check-out not enabled	🟠 Amber	This event does not allow check-out.	Cannot check the guest out. If needed, ask the organizer to enable check-out.
Check-out window closed	🟠 Amber	Check-out is enabled but the current time is before (or after) the check-out window.	Wait for the window to open, or ask the organizer to extend it.
Day not enabled (multi-day event)	🟠 Amber	A daily schedule exists but today is not an enabled day.	Check the schedule with the organizer; check-out is not possible on a disabled day.

Tip

How do you know the check-out succeeded? The screen turns green and shows the check-out time. If it turns amber, the check-out was refused — read the Meaning column to find the cause, then follow the Staff action column.

Telling similar states apart

Tip

Already checked in (yellow) vs Auto checked out (blue): If the event has check-out enabled and the rescan is within the check-out window, scanning a guest who is already inside auto-checks them out (blue, re-entry enabled). If the event does not have check-out, or the rescan is outside the check-out window, re-scanning just reports the guest is already in (yellow) — you do not admit them again.

Tip

Queued locally (green) vs Network error (red): When the network drops, successful scans are cached and shown as “Queued locally” (green — still a success). Only a retry that still fails reports “Network error” (red); if the failure persists, all subsequent scans automatically fall back to the local queue.

Back to Event Check-in overviewReturn to the Event Check-in feature overview.