Export CSV after the event
Once the event is over, export the full check-in list to CSV for archival or reporting. See CSV export.
Real-time check-in dashboard
The real-time dashboard in the CMS lets you monitor check-ins as they happen — no page reload needed. It is the primary tool for staying on top of event status while guests are coming through the door.
Purpose
Section titled “Purpose”While an event is running, you need to know right away:
- How many guests have successfully entered.
- Which door guests are entering through.
- How many tickets per tier have been used.
- Whether any door is filling up or guests are getting stuck.
The dashboard aggregates check-in data in real time each time a successful scan syncs to the server.
Where to find it
Section titled “Where to find it”Open the dashboard from the event detail page at app.qrs.com.vn, under Check-in reports. You will see three main information areas.
Three information areas
Section titled “Three information areas”1. Real-time counts
Section titled “1. Real-time counts”Shows the total number of guests who have successfully checked in to the event. This number updates automatically whenever a new scan syncs from a door scanner.
- Total guests — the total number of guests invited to the event.
- Checked in — total successful entries.
- Not checked in — the number of guests who have not yet been scanned in.
- E-tickets issued — the total number of e-tickets that have been issued.
2. Recent arrivals list
Section titled “2. Recent arrivals list”A table listing the most recent check-ins, each row showing:
| Column | Meaning |
|---|---|
| Guest | Name and email of the guest. |
| Tier | The ticket tier the guest is using (e.g. VIP, standard). |
| Door | The door the guest entered through. |
| Check-in time | When the guest was scanned successfully. |
| Method | QR scan, kiosk scan (self-service), or manual lookup. |
| Sync status | Synced (on the server) or pending (queued offline). |
This list helps you quickly confirm who just came in and through which door — useful for answering questions on the floor.
3. Per-tier breakdown
Section titled “3. Per-tier breakdown”A count of check-ins grouped by ticket tier. Use it to compare reality against issued tickets, for example:
- VIP tier: 45/50 entered.
- Standard tier: 120/200 entered.
When a tier is close to its limit, you can proactively direct guests in the lobby.
Badge printing integration
Section titled “Badge printing integration”When door staff complete a successful check-in on the Portal, the green success screen shows a print badge button if the event has printing enabled. You do not need to do anything in the CMS — the badge prints at the door. The real-time dashboard only reflects check-ins; it does not print badges itself.
When numbers look off
Section titled “When numbers look off”A few common situations:
- Counts lower than reality — a door scanner may be offline. Scans will auto-sync once the network returns; status will move from pending to synced.
- Guest says they entered but their name is missing — filter the list by email or check the sync status of the most recent entry.
- “Currently inside” looks negative or odd — happens when check-out is enabled and a check-out was recorded before its check-in due to sync delay. It self-corrects once all pending entries sync.
Next steps
Section titled “Next steps”Back to overview
Review the full check-in journey and other steps at Event Check-in overview.