Post-event thank-you emails

When your event wraps up, you’ll usually want to send guests a quick thank-you — ideally with a few numbers about how the event went (for example, “120 of 150 guests attended, an 80% turnout”). The Post-Event Email card on the event detail page at app.qrs.com.vn does this: you pick a template, set the audience, and press Send now — the email goes out to every matching guest immediately.

Each guest receives their own individual copy, with an unsubscribe link at the bottom so they can opt out if they prefer.

Note

There is no schedule to enable or disable — the email goes out only when you press Send now. Nothing is sent automatically, and nothing is saved between sends, so you can adjust the template and audience right up to the moment you send.

When should I send it?

Send it after the event ends — for example the following morning, or the start of the next week. The attendance numbers in the email are counted at the moment you press Send now, so sending after the event ends means the figures are final.

Tip

Forgot to send before the night ended? No problem — nothing was scheduled, nothing was missed. Open the card the next morning and send the thank-you whenever you’re ready.

What to configure

1. Pick a template

You choose an email template from the ones you’ve already created for the event. The template can auto-insert details like the guest’s name, the event name, the venue, and especially the attendance numbers (how many guests checked in, the total, and the percentage) — so each email is personalized without you writing it by hand.

If you don’t have any templates yet, the card prompts you to create one first. A template must be selected before you can send. See Email templates for how to build and manage templates.

2. Filter by tier

By default, the email goes to every tier. If you only want to thank a specific group — for example VIP guests only, or general-admission guests only — pick the matching tier under Filter by tier. Guests in other tiers won’t receive this email.

3. Include unchecked guests or not

This option is unique to the post-event email and controls how wide the recipient list is:

• On (default) — the thank-you goes to all guests in the event, including those still in a pending state (pending confirmation, waitlisted, or not yet invited).
• Off — the email is sent only to guests whose invitation has been sent. Guests who have not been invited yet will not receive the thank-you.

You can think of this as a gentle follow-up with guests who haven’t shown up.

Caution

Think carefully about your template wording when you include unchecked guests. A line like “Thanks for coming” won’t sit well with someone who didn’t attend — use neutral phrasing like “Thanks for registering” to avoid awkwardness.

Attendance numbers in the email

When sending, the system counts at the moment you press Send now:

• Guests checked in — those who actually came through the door.
• Total guests — every ticket issued for the event.
• Attendance rate — a percentage (for example “80%”).

All three are inserted into the email (if your template uses them). To learn more about these numbers and how they’re calculated, see Analytics.

Sending a test

Send Test lets you preview exactly what a guest will receive — including the real attendance figures — before you email everyone. A template must be selected first.

1. Pick a template on the card. Send Test stays disabled until one is selected.
2. Click Send Test. A dialog opens with a searchable guest list and a Recipient email field.
3. Pick any guest. Their name and tier are used to render the preview, together with the real attendance figures (checked-in / total / rate).
4. Type the inbox you want to inspect — your own or any test inbox.
5. Click Send Test. The preview is delivered to the inbox you typed.

Sending to everyone

Send now sends the thank-you to every matching guest. Because one click emails your whole guest list, the button first opens a confirmation:

Send to all guests now? — This immediately emails all matching guests and cannot be undone.

Confirm, and the batch is queued for delivery — you’ll see an “Emails queued for sending” toast. Every send is recorded in the send history on the event’s Guests tab.

To send again later (for example after updating the template), just pick the template and press Send now again — each send you trigger is a fresh batch.

First-time walkthrough

1. Open the event at app.qrs.com.vn and find the Post-Event Email card.
2. Pick a template from the list. If you don’t have one yet, click the create-template button and write it first.
3. (Optional) Pick a specific tier if you only want to email that group, or leave it on the default to email everyone.
4. Decide whether to include unchecked guests (on by default).
5. Click Send Test and check the preview in your own inbox.
6. Click Send now and confirm. The email goes out to every matching guest.

Important notes

• Test before sending for real — especially after editing a template. Send Test lets you catch typos, wrong details, or numbers that look off before the email reaches hundreds of guests.
• Guests can unsubscribe — every email includes an unsubscribe link, so you don’t need to worry about sending unwanted mail.
• Numbers are computed at send time — if your event allows re-entry and some guests check in late, the attendance rate in the email is whatever was true at the moment you pressed Send now.

Next steps

Email templates

Create and edit email templates — including how to insert guest name, event name, and attendance figures. See Email templates.

Analytics

Understand the numbers that get inserted into the thank-you email. See Analytics.