Issue e-tickets to guests
After setting up your event and doors, the next step is to issue e-tickets to your guests. Each ticket carries a unique QR code that guests use to check in at the door.
How guests receive tickets
Section titled “How guests receive tickets”There are two ways a guest can obtain an e-ticket:
- Self-registration — the guest visits the event landing page, fills in their details, and receives a ticket.
- Invitation — the organizer adds the guest to an invite list, and the system emails the ticket automatically.
In both cases, the system creates a unique e-ticket with:
- A unique QR code — scanned at the door.
- A ticket number — a human-readable reference for guests and organizers.
Shareable registration links
Section titled “Shareable registration links”Every event has a short, clean registration link (for example, a plain short link). You copy this link and paste it into invitations, messages, chat apps, email, social posts, banners — anywhere you want guests to find you. When a guest opens it, they land directly on that event’s registration form.
Per-tier links
Section titled “Per-tier links”If your event has multiple ticket tiers (for example VIP, general, student), you can share a dedicated link for each tier. When a guest opens that link, they land directly on the registration form for that specific tier — they do not have to choose it themselves.
This is useful when:
- You send tailored invitations to different groups (VIPs get the VIP link, students get the student link).
- You want to make sure each guest fills out the form that matches their ticket type.
What self-registering guests receive
Section titled “What self-registering guests receive”When a guest fills in the form and completes registration successfully, the system automatically sends a confirmation email with their e-ticket to the address they provided. That email contains the QR code and the ticket file — exactly as it does when you invite a guest through the invite list.
In short, self-registering guests need no extra work from you: they fill in the form, and the system creates the ticket and sends the email immediately.
The ticket email
Section titled “The ticket email”When a ticket is created, the system sends the guest an email containing:
- An attached PDF — the full e-ticket with the QR code, printable.
- An online view link — the guest can open the ticket on their phone at any time.
Guests can use the ticket in one of two ways:
- On their phone — display the QR code on screen for door staff to scan.
- Printed — print the PDF and bring it along.
E-ticket statuses
Section titled “E-ticket statuses”Each ticket has a status that lets you track the guest’s situation. The table below explains each status in plain language:
| Status | Meaning |
|---|---|
| Created | Ticket created but not yet sent to the guest. |
| Sent | Ticket email sent to the guest, not yet checked in. |
| Checked in | Guest scanned their QR code and entered successfully. |
| Checked out | Guest has left (only when the event enables check-out). |
| Expired | Ticket is past its validity and no longer usable. |
| Revoked | The organizer has canceled the ticket; the guest is not admitted. |
| No-show | Ticket was sent but the guest did not arrive. |
What you need to do
Section titled “What you need to do”Your role at this step is mainly to ensure guests have their tickets before the event starts:
- Verify the event registration page is live on the landing page.
- Add guests to the invite list (if using pre-invitation).
- Confirm guests have received the ticket email (ask them to check their inbox and spam folder).
- Remind guests to bring their phone with the QR code or a printed copy to the event.
For multi-day events
Section titled “For multi-day events”For multi-day events, the ticket remains a single ticket, but the check-in schedule may differ per day. You configure this schedule when setting up the event. Guests only need one ticket for the entire event.
Next step
Section titled “Next step”Once tickets are issued, the next step is to prepare door staff to scan at the door.